The following tips are a combination of our experience and advice from the Drycleaning & Laundry Institute. 

We are trained in professional stain removal techniques, and have stain removers and equipment that aren't available for home use. Remember, we will do our best, but we cannot guarantee that any stains will come out.

Some stains come out better in dry cleaning (such as oily or waxy stains) and some in washing (food stains, perspiration stains or odor, blood). We always use the safest treatments allowed by the care label of the item, but the stain may not come out. In this case we may recommend other treatments. If we have to use something that isn't recommended in the care label, we will explain the risks to you and proceed at customer risk only.

• We recommend that you do not try to remove the stain yourself, especially on dry clean only items. Lightly blot up the spot with a clean towel; excessive and/or forceful rubbing can permanently damage the fabric, especially silk, wool and linen.
• Do not pretreat or try to rinse out any stains on dry clean only items. Using water or any other liquid on dry clean only items can cause permanent damage, as well as possibly causing the stain to spread. If you try to rinse stains out of washable items, remember that not all dyes are colorfast; only use cool water.
• Do not use any heat on a stained item, such as ironing or machine drying the garment. Heat can set stains in the fabric - including using hot water.
• Bring the stained item(s) in to be cleaned as soon as possible. The longer the stain sits in the fabric, the harder it is to remove. Some stains that normally are easy to remove can become permanent over time.
• Let us know what the stain is, and allow two to three days for us to work on the spots. If you used any chemicals to try to remove the stain, make sure to let us know -- sometimes these chemicals can react with our solvents.